Get in Touch With Us
We like hearing from the people who read this site. Whether you have spotted something that looks out of date, want to ask a question about a page, or simply have an idea you think we should explore, this page explains how to reach us and what to expect once you do.
The Best Way to Contact Us
The quickest and most reliable way to reach our team is by email. Please write to [email protected] and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if a detail on a page looks wrong or has changed, tell us which page and what you noticed. A link or a short description helps us check it faster.
- Questions: if something we have written is unclear, ask us to explain it in plainer terms.
- Feedback: tell us what you find useful, what you would like to see more of, and what could be improved.
- Partnership or media enquiries: please include your name, the organisation you represent and a brief outline of your request.
How Quickly We Reply
We aim to answer most messages within two to three working days. Some questions take a little longer, especially if we need to look into a correction carefully before making changes. If your message is time-sensitive, mention that in the subject line and we will do our best to prioritise it.
Tips for a Helpful Message
A clear subject line, the address of the page you are writing about and a short summary of your point make it much easier for us to help. There is no need for formal language; just tell us what is on your mind.
A Note on Your Information
When you email us, we only use your details to reply to you and to keep a record of the conversation. We never sell your information or add you to mailing lists without asking. You can read more about how we handle personal details in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
Please Keep Messages Respectful
We welcome honest opinions, including criticism. We do ask that messages stay polite, as our team reads every one. Messages containing abuse or spam will not receive a reply.
Thank you for taking the time to contact us. Your questions and comments genuinely help us make this site clearer and more accurate for everyone.